Refund Policy
Last updated: 2026-11-15
This Refund Policy applies to the purchase of 'Secrets from Oxford: The Scholarships Playbook' (the Guide), a one-off digital download priced at $11.99 USD, sold on this website. At checkout, this price may be shown and charged in your local currency, converted at the exchange rate shown there. The amount your bank charges you may differ slightly, due to your bank's own fees or exchange rate.
No Refunds After Delivery
Because the Guide is a digital product delivered to you immediately by email after payment, we do not offer refunds once the Guide has been delivered to you, except where the law gives you the right to one — for example, if the Guide is faulty, not as described, or you have another right under consumer protection law that cannot be excluded.
Your Right to Cancel, and Giving It Up
Under the UK's distance-selling rules (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you would normally have 14 days to cancel an order for digital content without giving a reason. By completing this purchase, you expressly request that we begin supplying the Guide to you immediately, and you acknowledge that, once we begin delivering it, you lose this 14-day cancellation right.
This does not affect your statutory rights as a consumer.
The same consent statement is also shown next to the Pay button at checkout, so you see it before you pay, not only afterwards.
If You Don't Receive the Guide
If you don't receive the Guide, please check your spam or junk folder first. If it still hasn't arrived, contact us at contact@sarahhamad.co.uk.
About the Guide
Secrets from Oxford: The Scholarships Playbook is an independent publication written by Sarah Hamad. It is not an official University of Oxford product, and it is not endorsed by, or affiliated with, the University of Oxford.
Contact
If you have a question about this policy or about your order, contact us at contact@sarahhamad.co.uk.
Seller Details
[SELLER LEGAL NAME] — [TRADING ADDRESS / REGISTERED OFFICE] — [COMPANY NUMBER, OR: operates as a sole trader]. Governed by the laws of [GOVERNING LAW / JURISDICTION].